Refund policy

CREATIVE DRIP – STORE POLICY

ALL SALES POLICY

All items are final sale due to the custom and made-to-order nature of Creative Drip pieces.

Each garment is individually crafted, making every item unique and produced with intention.

EXCHANGES (SIZE ONLY – NON-CUSTOM ITEMS)

We offer size exchanges only on select ready-to-ship (non-custom) items.

  • Requests must be made within 7 days of delivery
  • Items must be:
    • Unworn
    • Unwashed
    • In original condition with tags and packaging
  • Customers are responsible for return shipping costs unless the item is defective or incorrect

To request an exchange, contact:
creativedripdri@gmail.com

CUSTOM & MADE-TO-ORDER ITEMS

All custom, personalized, or made-to-order pieces are non-refundable and non-exchangeable.

This includes:

  • Custom sizing
  • Design modifications
  • One-of-one pieces

Please review all details carefully before placing your order.

DAMAGES / ORDER ISSUES

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

NON-RETURNABLE ITEMS

We do not accept returns or exchanges on:

  • Custom or made-to-order items
  • Sale items
  • Gift cards

REFUNDS (IF APPLICABLE)

Refunds are only issued if:

  • The item is defective
  • The wrong item was sent

If approved:

  • Refunds are processed to your original payment method within 10 business days
  • Processing times may vary depending on your bank

EU ORDERS

For orders shipped to the European Union, customers have the right to cancel within 14 days of delivery, in accordance with EU regulations.

Items must still be:

  • Unworn
  • In original condition
  • Properly packaged

Custom items are still excluded.

CONTACT

For all inquiries:
creativedripdri@gmail.com